Support
Something broken, or a question about your journal? Here is how to reach us.
Report a problem
In the app, open Settings and choose Report a problem. It sends what you write, the page you were on, the app version and your device, so we can look straight away. Nothing from your journal is sent unless it is in a screenshot you add. We reply by email.
You can also email SUPPORT_EMAIL_TO_SET.
Common questions
I didn't get my sign-in email
Check spam, and give it a minute. The email has both a link and a code; the code works even if the link opens in another browser. If nothing arrives, email us from that address and we will look.
Is the journal really free?
Yes. Writing, photos, voice notes, sync, import and export do not need a subscription. Talking to Evie, her memory, letters and search by meaning come with one.
Where is my journal stored?
On your device, and synced to our database so your other devices can see it. Only your account can reach it. The privacy policy has the detail.
How do I export everything?
Settings → Export. "Everything" gives you an archive with your entries in Markdown and JSON plus your attachments.
How do I delete my account?
Settings → Account → Delete account. It removes your journal, attachments, chats and Evie's notes from our database and from the device you are on. It cannot be undone, so export first if you want a copy.
Can I stop Evie reading my entries?
Mark an entry private and it stays out of everything she reads. Cancel the subscription and nothing new is sent to any AI company; your journal stays free.